Domande frequenti (Faq)

Il nostro obiettivo è il costante miglioramento dei servizi offerti ai nostri clienti. In basso troverete tutte le informazioni principali. Per qualsiasi  altra richiesta potete contattare il call-center chiamando il numero di tel. 0923/981120 dalle ore 9.00 alle ore 13.00 e dalle ore 15.00 alle ore 19.00, o inviando una mail all’indirizzo commerciale@autoservizisalemi.it

 

Can I get an invoice for the tickets I purchase?

Upon request of the passenger, the company can issue an invoice for the purchased tickets; the request must be made by filling in the form published on our website www.autoservizisalemi.it, within and no later than 30 days from the ticket issue date.

Is it possible to make unscheduled stops?

No.

Does the ticket include the ferry service, lunch and/or dinner?

The ferry service is included on national route tickets, but this does not include refreshments.

When I purchase a ticket online, how can I tell which seats are vacant looking at the seat layout ?

Vacant seats are highlighted in green.

Can I reserve my seat when I purchase my ticket?

You can choose your seat at the time of booking, either online or through the authorised ticket offices.

Can I change the date of my trip?

It is not possible to change the date of standard tickets on regional connections.
For national connections the date can be changed up until one hour before the scheduled departure time and the traveller is required to pay a fixed penalty to the ticket office/affiliated agencies or bus staff, who will in turn issue a valid ticket. Communications received after the time of departure will result in forfeiture of the ticket.

Can I change the name of the passenger after purchasing the ticket?

Tickets are non-assignable and non-transferable. If, at the time of departure and for interregional services only, the passenger presents a ticket /pass as a travel document valid for the trip but issued in the name of another person, the passenger will be required to purchase a new travel ticket, subject to the availability of seats, to use the service.

Dopo aver acquistato il biglietto posso cambiare l’orario di viaggio?

Time changes are exclusively admitted for single and round trip tickets on regional routes only; this operation can be done by any authorised ticket centre, or by calling the Autoservizi Salemi Srl Booking Centre at 0923.98120 from 9 am to 12.30 noon, from 3 p.m. to 7 p.m., or directly on-board the bus, seat availability permitting.

trip changes (time, date within the season ticket period) are admitted for season tickets for regional routes; this operation can be done at any authorised ticket centre or ON-LINE via the company website www.autoservizisalemi.it. or by calling the Autoservizi Salemi Srl Booking Centre at 0923.98120 from 9 am to 12.30 noon, from 3 p.m. to 7 p.m.
Time changes are not foresee for domestic connections.

If I have not printed the ticket can I request a copy at the ticket office?

No. Contact us at Tel. 0923/981120 or send an email to booking@autoservizisalemi.it for assistance.

If I don’t have a printer, can I board the bus with the transaction code that I obtained when I purchased my ticket?

No. You need the actual ticket.

At the end of the purchase process online it did not print the ticket and I have not received an email or SMS. Is the purchase confirmed?

Contact us at Tel. 0923/981120 or send an email to booking@autoservizisalemi.it for assistance.

Do I need to register to purchase a ticket online?

Yes.

Can I buy tickets online?

Yes.

Can I buy the ticket on board the bus?

In very exceptional circumstances, it is possible to purchase a single ticket on board the bus directly from company personnel, and in any case subject to availability of seats.

Can I book over the phone ?:

We can book travel tickets by phone for national connections, issuing the passenger with a reservation number, which he can use to effect relative payment at any SISAL ticket office within 24 hours from the time of reservation. It is not possible to book and pay at SISAL ticket offices in the two hours prior to the departure time.

Where can I buy a ticket?

Tickets can be bought via our website www.autoservizisalemi.it, from ticket offices and authorised ticket centres, from travel agencies affiliated with our Company (a list can be found on our website www.autoservizisalemi.it ), and from any SISAL centre (only after a booking code has been issued).

What is the passenger required to check before the journey?

He must check the travel date, the time, the departure and arrival bus stops, and must arrive at the stop at least 10 min. before the scheduled departure time.

Are armed forces granted reductions on tickets?

No.

Are there any special reductions for people with disabilities?

No.

Are there discounts for groups?

It depends on the type of trip required. For information please call 0923/981120.

Are there any promotions or discounts available?

We do have promotion ticket rates with limits of available places, in low season periods and exclusively for national connections. All promotions in force are published on our website www.autoservizisalemi.it

Are there discounts for seniors/youths/children?

Only on national connections there are reduced rates for children from 0 to 10 years of age, youths from 11 to 26 years of age, and adults over 65.

If I purchase a round-trip ticket, how soon can I make the return journey?

To take advantage of the round-trip tickets benefits, you must make travel back the same day, in the case of regional connections.
In the case of national routes, the return ticket has a validity of 60 days.

Can I travel with my pet? Must I buy a ticket for him?:

It is permitted to travel with a pet, for which a full ticket must be purchased, as long as the pet is small and housed in a special travel cage. The cage can not be placed on the seat but on the floor of the bus. Dogs accompanying the blind are most welcome, free of charge.

Do national service buses have internet connection?

Yes.

Are the buses equipped with TV?

Yes.

Are the service buses equipped with toilets?

Only on long-haul services.

Are the buses equipped with toilets for the handicapped?

No.

I can carry oil and liquids?

Luggage containing liquids is not allowed.

Can I carry a bike?

The transportation of bicycles, where compatible with the size of the luggage compartment, is subject
to the fee of Euro 10.00.

Do you provide goods courier services?

Transportation of packages and parcels on behalf of third parties is not permitted.

If my luggage is misplaced, who will refund me? and for how much?

The carrier is only responsible for the loss of baggage if directly attributable to the same and, in any case, within a maximum limit of Euro 103.3 per item of luggage, with a maximum limit of € 206.6 per passenger as established by Law 450/1985 and subsequent amendments.

Who do I contact if my luggage is lost or damaged?

Claims for loss or damage to luggage must be made by the passenger to company personnel immediately upon arrival. The same must be subsequently confirmed in writing, accompanied by a copy of the statement made to a public authority, within 10 days of the end of the trip, and sent to the Management of the Company that provided the services, under their own personal responsibility for the statements contained therein.

Are their limits to how much and what size luggage I can carry?

Each passenger is entitled to carry one item of luggage which must not exceed a maximum of 160 cm (length+width+height), and be placed by the passenger himself, and under his own responsibility, in the luggage compartment of the bus that is UNATTENDED.
Each passenger is entitled to carry on-board a small item of hand luggage whose dimensions must be compatible to fit inside the relative overhead cabinets (30x20x10).
It is possible to accept additional luggage, space permitting and at the discretion of the Company staff, at a cost of Euro 10.00 per item of luggage.

I want to request a quote to hire a bus, what should I do?

You can send an e-mail to commerciale@autoservizisalemi.it or send a fax to no. 0923/982465, indicating the following information to receive an appropriate quote: number of passengers, date, time of departure and return, places to visit.
Also remember to leave a name and phone number to be contacted by our Competent staff. You can also call the telephone number 0923 1898678.

If I forget something on the bus what should I do?

Our Company does not assume any responsibility for luggage/objects left unattended on the bus, you should contact our call-center number 0923/981120 from 9.00 to 1.00 p.m. and from 3.00 to 7.00 pm, to check if anyone has found the object; if so, the procedures will be agreed to deliver the object to the required destination at the expense of the passenger.

Do I get a refund if my ticket gets lost or is stolen?

Refunds on all lost, stolen or damaged tickets can be requested after the expiry date, if not used fraudulently by a third party. Passengers who wish to avail themselves of this right, must report the incident within 12 hours of departure, and submit a written application to the Autoservizi Salemi Srl, offices together with the self-certification form and a copy of an Identity Document.

If I miss my connection with other carriers because of a delay in arrival at the destination, can I ask for a ticket refund?

The carrier is not responsible for missed connections with transport services provided by other carriers whether by land, sea, air or rail, whatever the cause that led to the delay beyond the scheduled time of arrival.

Do you refund tickets in the event of a bereavement or health problems?

The ticket is non-refundable. If it is a national route ticket, the date can be changed, with payment of penalty, within one hour before the scheduled departure.

is the ticket refundable?

On regional connections, single or round-trip tickets are only valid for the day for which they were issued and are non-refundable.
On national routes, the passenger may withdraw from the contract up to 12 hours prior to scheduled departure.
In case of withdrawal, the passenger is entitled to a refund of the ticket, but will be charged a penalty:
– this amounts to 20% of the price paid, if cancellation is received up to 48 hours before the departure time on the ticket;
– or an amount equal to 50% of the price paid, if cancellation is received from 48 hours to 12 hours before the departure time on the ticket.
The passenger is not entitled to any refund if the cancellation is received less than 12 hours before the departure time on the ticket; such withdrawal must always be communicated to the Autoserizi Salemi Srl Booking Centre at 0923.981120 at from 9:00 to 12:30 noon, from 3:00 to 7:00 pm.

Travelling and children.

Except in cases of necessity and urgency, minors under the age of 16 can not travel alone and must be accompanied by an adult passenger, except for cases granted special authorisation, in writing and signed by the person exercising parental authority, and issued to the Company providing the service; the authorisation form can be printed from our website www.autoservizisalemi.it in the “Travel Informed” section
Young travellers must travel sitting on safety seats connected to the vehicle’s safety belts; the safety seat must be provided by the parent accompanying the minor.